Amadeus India Attains ISO 9001:2008 Certification
New Delhi, September 01, 2009: Amadeus India Pvt. Ltd., today announced that it has received ISO 9001:2008 certification from Det Norske Veritas (DNV), recognising the company's dedication to a systematic approach to quality standards. Amadeus India is the first and only GDS in India to receive this certification.
Amadeus has always been committed to serve its customers based on global standards and practices, offering unified services across our offices and complying with international standards and regulatory requirements. We continuously strive to improve our business processes with feedback from our business partners and this certification is a step towards offering improved services as per latest international standards and provide assurance to our customers and stakeholders in our products and services." said Rakesh Bansal, Chief Executive Officer, Amadeus India Pvt. Ltd.
Amadeus India has always been committed to its customers to adhere to strict guidelines of quality delivery processes and has been operating under Quality System based on ISO standards. The ISO 9001:2008 certification, released on November 10, 2008, is an upgradation of the ISO 9001:2000 certification that Amadeus India has been maintaining since 2001. The upgradation will assist Amadeus India in better service delivery and improve the root cause analysis and subcontracting processes of the company.
DNV is one of the world's leading certification bodies/registrars offering the latest in management system certification services. With more than 70,000 certificates issued worldwide their name evokes strong commitment to safety, quality, and concern for the environment.
International Organization of Standardization or ISO is the world's largest developer and publisher of international standards. ISO 9001 is a quality management standard applying to all types of organizations, irrespective of their size or business and aims at improving business performance, manage business risk, streamline operations and increase customer satisfaction. It helps both product and service oriented organizations achieve standards of quality that are recognized and respected throughout the world. The other standards in the family cover specific aspects such as environment, fundamentals and vocabulary, performance improvements, documentation, training, and financial and economic aspects. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes to offer consistent products and services to the customers / consumers.
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