Finnair and Amadeus first to launch Electronic Miscellaneous Document (EMD) functionality in India
New Delhi, India, 21, November 2012:Amadeus, a leading technology partner for the global travel industry, has become the first Global Distribution System (GDS) provider to launch Electronic Miscellaneous Document (EMD) functionality with Finnair in India.
EMD allows Finnair to increase its reach and deliver greater choices by offering seamless selling of ancillary services to travel agencies in India. EMD is an electronic record used to capture data about a sale and track its usage. The functionality is issued as an accountable document for a payment received (e.g. Reservation Change Fee, Date Change Penalty, Excess Baggage etc.) and as a credit note or voucher (e.g. residual value/compensation) and settled just like standard E-Tickets using existing settlement plans from BSP India. Since the functionality will be fully integrated in the Amadeus system, it will offer a single view in the PNR with automatic reporting in the BSP sales report as well as back office systems via the Amadeus Interface Record.
Mr Desmond Chacko, Country Sales Manager, Finnair - India said, "Finnair is delighted to partner Amadeus in this innovative and pioneering venture in India. We are certain that this will greatly enhance customer convenience."
Commenting on the launch, Rakesh Bansal, CEO, Amadeus India said, "Amadeus has constantly been working towards offering innovative solutions to its travel agency partners to improve productivity at the counter staff level as well as maximising revenue opportunities. We are proud to launch the EMD functionality with Finnair for travel agencies in India. This functionality will help travel agencies sell ancillary services on Finnair and the same can be accounted for via the BSP in India. In addition, it will help Finnair enhance its offering and customer service with increased revenue streams from ancillary services."
Amadeus is a leading transaction processor and provider of advanced technology solutions for the global travel and tourism industry.
Customer groups include travel providers (e.g. airlines, hotels, rail, ferries, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and individual travellers). The group operates a transaction-based business model and processed more than 947 million billable travel transactions in 2011.
Amadeus has central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations – data processing centre) and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, Amadeus maintains customer operations through 73 local Amadeus Commercial Organisations covering 195 countries.
Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges and trades under the symbol "AMS.MC". It is a component of the IBEX 35, STOXX Europe 600 Index, and the Dow Jones Sustainability Index (DJSI).
For the year ended December 31, 2011 the company reported like-for-like revenues of €2,712 million and EBITDA of €1,039 million. The Amadeus group employs around 10,000 people worldwide, with 123 nationalities represented at the central offices.
Finnair is specialised in fast connections between Europe and Asia via Helsinki. The airline carries more than eight million passengers annually and connects 11 cities in Asia with more than 50 destinations in Europe. Finnair, a pioneer in sustainable flying, operates a young, modern fleet and is the first airline ever to figure in the worldwide Carbon Disclosure Project's Leadership Index. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past three years running. Finnair is also a member of the oneworld alliance.
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