SriLankan Airlines becomes the first airline group in the Indian subcontinent to adopt Amadeus' Altéa IT suite
New Delhi, India, 15 February 2013 : SriLankan Airlines, the national carrier of Sri Lanka, and the Amadeus IT Group, a leading technology partner for the global travel industry, today announce a landmark agreement that will see the airline migrate to Amadeus' full Altéa suite by 2014.
The deal, which is the first of its kind for Amadeus in the Indian subcontinent, will enable both SriLankan Airlines and its sister airline, Mihin Lanka, to adopt Amadeus' next generation IT suite in order to manage its mission-critical reservations, ticketing, inventory and departure control processes.
At the same time, the agreement between SriLankan and Amadeus will help facilitate the airline's entry into the oneworld global alliance. Currently Amadeus is the standard IT platform for the alliance with more than half of the members of oneworld adopting the Amadeus Altéa suite to date.
Under the terms of the agreement the two companies will work in close co-operation to begin the migration process from SriLankan's existing passenger service system to Altéa, with the first phase of the migration, covering the reservations, inventory and ticketing modules, scheduled to be completed this year. Migration to the Altéa departure control system module is planned to commence in the first half of 2014.
The agreement with SriLankan follows a period of sustained success for Amadeus and its Altéa suite across Asia Pacific in particular in 2012, when contracts were agreed with Garuda Indonesia and EVA Air. Most recently Amadeus has also successfully migrated Cathay Pacific and Singapore Airlines to Altéa, with Garuda scheduled to migrate later in 2013.
Nishantha Wickremasinhe, Chairman, SriLankan Airlines said : "We consider this a significant move in our future plans to place SriLankan Airlines in an advantageous position and becoming the first airline to adopt the Altéa Suite in the Indian subcontinent displays our commitment to be on par with the technological developments that are critical for efficiency in today's aviation industry."
Kaplia Chandrasena, Director/Chief Executive Officer, SriLankan Airlines commented: "Implementing Amadeus' Altéa suite is crucial to the evolution and expansion of SriLankan Airlines and our inclusion within the oneworld global alliance. The Altéa suite will truly modernise our IT processes, enhancing our service provision, whilst enabling us to become a more 'customer-centric' carrier than ever before.This agreement is highly significant for our employees, passengers and partners."
David Brett, President Amadeus Asia Pacific, said: "As an ever greater number of people fly from and within Asia Pacific destinations, whether they're first-time leisure travellers or seasoned business travellers, their demands and expectations are going to increase accordingly. Amadeus' strategic direction is to provide the solutions airlines require to meet the current and future requirements of an increasingly discerning and demanding travelling public. This also includes helping airlines run as efficiently as possible while maintaining high levels of customer service. We're delighted to support SriLankan Airlines as one of the most progressive airlines in the region."
Hazem Hussein, Head of Airline Commercial, Amadeus Asia Pacific added : "We extend a very warm welcome to SriLankan Airlines to the Altéa community, and applaud its endeavour to become a member of the oneworld alliance. Both actions signal extremely strong commitment to put its customers first, and we look forward to working in partnership during the journey ahead."
Ankur Bhatia, Director, Amadeus India added "This agreement serves as a big landmark for Amadeus and more so for Amadeus Sri Lanka which is in its 15th year of operations and has been a market leader. Sri Lanka is becoming one of the most preferred destinations both for business and leisure travelers today. At Amadeus we are constantly envisioning new services and solutions for our partners to provide their businesses a wider outreach, to help them in progressive sales of their products. This agreement will definitely help SriLankan Airlines to meet the expectations of the new age travellers and help them to further refine their services."
madeus' Altéa suite is used by over 120 airlines globally
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).
The Amadeus group employs around 10,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 73 local Amadeus Commercial Organisations globally.
The group operates a transaction-based business model and processed more than 947 million billable travel transactions in 2011. For the year ended December 31, 2011 the company reported like-for-like revenues of €2,712 million and an EBITDA of €1,039 million.
Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.
Amadeus India Private Limited was established in 1994 and is ISO 9001:2008 certified. Amadeus India's head office is located in New Delhi, with a wide network of 40 branch offices providing support to travel agents across the Indian sub-continent. Amadeus India offers agents access to more than 95% of scheduled airline seats as well as hotel rooms, insurance packages, car hire and other travel services worldwide. Amadeus' distribution system is preferred by travel agents in 217 cities across India as well as in Bangladesh, Nepal and Colombo with over 42,000 terminal installations in more than 13,000 travel agencies.
To visit the Amadeus Investor Relations centre please go to: www.amadeus.com
SriLankan Airlines, the national airline of Sri Lanka is an award winning, international carrier. It is the largest to serve neighbouring Maldives, and has a significant presence in South Asia. SriLankan operates a fleet of Airbus aircraft fitted with flatbed seats in Business Class and the latest inflight entertainment systems. On average, it carries 4 million passengers a year between its Colombo hub and 62 destinations in 34 countries.
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