Amadeus India is a leading Central Reservation System (CRS) in the Indian subcontinent, providing complete IT enabled services for the travel and tourism industry. We’ve been doing it for more than 27 years, and we’re just getting started. Innovating. Moving fast. Working with customers and partners to power better, more rewarding journeys, leading the industry forward to shape a better future of travel. We have constantly endeavoured to provide world class customer service and solutions. The Amadeus Helpdesk was one such initiative, which was started with the objective of helping our subscribers resolve their functional and technical queries and to extend support during out-of-office hours.
The customer care executives at the Amadeus Helpdesk are trained to engage with subscribers on telephone, chat, sms and e-mail.
- Inbound Customer Care: Telephonic queries pertaining to reservation, ticketing and product dissemination.
- Email: Email queries, mostly follow up cases that need further investigation and co-ordination.
- Live Chat: This feature is a customized, easy to use option and is available on every terminal of Amadeus Selling Platform.
- Dial E-Ticket: This feature is designed to support in the issuance of e-tickets by just an sms / queue message and enables detailed as well as written communication.