Amadeus Ticket Changer (ATC) Reissue and Refund

Reduces operational costs and improves efficiencies by automating airline ticket reissues.

Grow your revenue, reduce operational costs and increase customer satisfaction with Amadeus Ticket Changer, the solution that enables you to service your customer’s

Save time, avoid errors and get accurate results

  • Calculate and display fares, taxes and penalty fees
  • Eliminate the risk of errors, helping to secure revenue
  • Automated reissues are covered by our fare guarantee policy
  • Shorten reissue to just four steps, compared to 14 steps for manual reissues

Provide better customer service; charge optional service fees

  • Give customers faster, smoother, more transparent service
  • Charge an optional service fee for ticket changes
  • Empower agents and travelers with a fast, easy-to-use tool

Easy integration across all sales channels

  • Available to any point of sale worldwide (offices and call centers) through Amadeus Selling Platform and Amadeus Selling Platform Connect, in cryptic/command page and graphical interface versions
  • On your website via Amadeus Web Services
  • Compliant with Amadeus Agency Manager, Sales Manager and Service Fee Manager

All tickets. All fares. All changes. All airlines

  • Handle all types of tickets: domestic or international; interline tickets for partner airlines; reissued or revalidated tickets; and wholly unused or partially used tickets
  • Change any electronic ticket issued on any GDS
  • Change and reissue tickets for any airline, using either voluntary change or penalty fare rules
  • Process all public, private and negotiated fares
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