Extended Travle Record (ETR)

Amadeus Extended Travel Record (ETR) is a combination of different features that allows all travel information to be stored in one place and facilitates additional Amadeus products and services.

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Product Description

Passenger Name Record (PNR) contains Amadeus GDS bookings and related information.
Extended Travel Record (ETR) contains all non-Amadeus bookings in a structured way.
Attachments allow various types of documents to be stored among all the other trip elements.
Folder offers the possibility to aggregate several ETRs together.
ETR allows several itinerary elements to be bundled together in order to propose a coherent trip to the traveller and to sell several trip items.

Key benefits

Central storage of the whole trip, including non-Amadeus content,Attachments, etc.
Improve Customer Service & Retention
Consolidate trip information from multiple sources and present in a single itinerary to the traveller
Share the same trip view with travellers and be able to assist them at any time.fulfillment of booking requests and cancellation throught automatd workflows.
Create new business opportunities & differentiate your offer
Expand and diversify your portfolio of services.
Maximise up-sell and cross-sell opportunities.
Provide tailored recommendations based on the whole trip view.
Improve productivity
Store all trip information centrally in a structured way.
Integrate front office with the mid/back-office and business intelligence for all travel information, including non-Amadeus bookings.

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