Enhance the way you manage unused tickets and improve your customer service with detailed UETTR reports. Reports can be executed on demand or scheduled to run automatically.

• UETTR is a powerful tool that enables travel agencies to offer cost saving to their customer and hence develop stronger customer loyalty.
• The Unused Electronic Ticketing and Reporting (UETTR) offers a way to obtain a report that will contain all of the unused tickets at the time of request for the customer.
• Amadeus travel agents can request a report of unused e-tickets issued in their office. The UETTR is sent to their queue and provides a list of e-tickets that are neither flown, nor cancelled, nor exchanged/reissued, nor refunded.

On demand and scheduled reporting

You can access reports on demand or schedule them to be regularly generated, automatically depending on your needs.

On demand reports – When a request for UETT Report on demand is made, the system generates a report according to the search criteria specified in your query. You’ll then have the option of saving it your hard drive in a variety of formats.

Scheduled reports – When a report is scheduled to run on a regular basis the report will be available on the website through a link for easy download. This report will remain on the website for 7 days from the requested date.

Link your Office ID to multiple offices

The Office ID may be linked to other offices, with EOS agreement in place, to view and retrieve the reports for those offices’ unused e-tickets.

Comprehensive access for registered offices

The office and its related registered offices via the online tool will never become suspended by the system.

Automatic e-ticket removal and status updates

The unused e-tickets will be automatically removed from the reports once the ticket is refunded, exchanged or any other update that closes the e-ticket. The system will automatically update the e-tickets status every 3 days.

Open tickets remain in report

The unused e-ticket will stay in the report for as long as the airline reports that such e-ticket is still considered open.

Multi-format report downloads

Reports can be downloaded to a variety of formats to the local user machine when requesting an on-demand report.